Owners of Microsoft’s recently released Xbox One console are reporting a very particular issues – a grinding disc drive that fails to read discs properly. We don’t know how widespread the issue is, as the console is only 48 hrs old as of the writing of this article, but Kotaku reports at least 4 different YouTube videos outlining the same issue with the disc drives. Similarly they also received over a hundred different emails from readers who were affected by the busted disk drives –heck gaming mega site IGN also reported that one of their console had the same problem.
Regardless of how widespread the DVD drive issues are, Microsoft has promised to take care of all those affected. In a rather lengthy quote, as reported by VG 247, a spokesperson for Microsoft outlined the various ways that gamers can get a hold of them should their console break.
“Any customer who believes they are experiencing an issue with their Xbox One should reach out to us. There are many avenues available for customers to get in touch with us including: Talking to a live customer support person that can call you back if you don’t want to wait; Xbox.com for support pages and forums; On Twitter with @XboxSupport; and there are also Help and diagnostics on the console by saying “Xbox Help”.”
Did you purchase an Xbox One? Are you having problems with it? Let us know in the comments below.
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